Refund & Cancellation Policy

We want you to love what you ordered. If something isn’t right, this policy explains how cancellations, returns and refunds work, including clear timelines.

1. Order Cancellation

• You may cancel an order before it is dispatched by emailing support@erynoq.store with your order number.
• If a prepaid (UPI) order is cancelled before dispatch, the full amount is refunded to the original payment method within 5–7 business days.
• Once an order is shipped, it cannot be cancelled but may be returned after delivery as below.

2. Returns

• Return requests are accepted within 7 days of delivery.
• Items must be unworn, unwashed and undamaged, with all original tags and packaging intact.
• To start a return, email support@erynoq.store with your order number and reason. We will arrange a pickup or share return instructions.

3. Non-Returnable Items

For hygiene reasons, innerwear and items marked “final sale” are not eligible for return unless received damaged or incorrect.

4. Refund Timelines

Stage	Timeline
Return pickup & quality check	2–4 business days after pickup
Refund initiated after QC pass	Within 2 business days
Refund credited to your account (UPI)	5–7 business days from initiation
COD orders (refunded via bank/UPI transfer)	5–7 business days from initiation

You will receive an email confirmation when your refund is initiated.

5. Damaged, Defective or Wrong Items

If you receive a damaged, defective or incorrect product, notify us within 48 hours of delivery with photographs. We will arrange a free replacement or a full refund, including any shipping charges paid.

6. Refund Method

Refunds are issued to the original payment method for prepaid orders. For Cash-on-Delivery orders, refunds are made via UPI or bank transfer to details you provide.

7. Need Help?

Write to support@erynoq.store and our team will assist you. We acknowledge every request within 48 hours.